Returns

Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase..

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@yennxin.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to admin@yennxin.com and send your item to: unit 13/85 Bourke Road Alexandria New South Wales AU .

 

Shipping

To return your product, you should mail your product to: Unit 13/85 Bourke Road Alexandria New South Wales AU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Size Guide

All Yennxin for Tokozy's clothes are according to Australian Size standards. Below is the size guidelines that you can use in our store:

 

AU/UK US EU S/M/L OTHER (AU) BUST(CM)  WAIST(CM)
6 2 34 XS 1 78.5 60.5
8 4 36 S 2 81 66
10 6 38 M 3 86 71
12 8 40 L 4 91 76
14 10 42 XL 5 96 81
16 12 44 XXL 6 101 86

 

The sizing chart is a general guide for your purchase, the measurement can be different depends on styles and type garments. If you have any questions regarding your size selection, please feel free to email us at admin@yennxin.com and we will be happy to answer your questions.

If you are unhappy with your size purchase, we will exchange your purchase. Please refer to our Return Policy for more information.